Last updated: October 14, 2026
We want you to be confident in your subscription. Our refund policy is simple:
If you are not satisfied with your paid subscription for any reason, email support@insightcarrier.com within 5 days of your initial purchase for a full refund, no questions asked.
The 5-day guarantee applies to the first subscription per agency only. To prevent abuse, we match on email domain, payment card, and agency name. During the 5-day guarantee window, CSV exports are limited to one full export per state per day.
The guarantee applies to your first purchase only, one refund per customer. When a refund is issued, your access ends immediately and any downloaded lead data must be deleted.
After the initial 5-day period, subscriptions are non-refundable. You may cancel at any time; cancellation takes effect at the end of the current billing period and you keep access until then.
The 5-day guarantee applies to annual plans from the initial purchase date. After 5 days, annual plans are non-refundable, including renewal charges. We send a reminder email approximately 7 days before an annual plan renews so you can cancel if you wish.
Free sample downloads are free; there is nothing to refund.
Email support@insightcarrier.com with the email address used for your subscription. Approved refunds are issued to the original payment method within 5 to 10 business days.
Please contact us first before filing a chargeback so we can resolve the issue directly; unwarranted chargebacks may result in account termination.